Steven L. Smith, Bellingham, WA Home Inspector (King of the House)

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Online Green Pages -- Illegitimate Business Practices

I have been looking at my Qwest phone bill closely the last few months. I have simply been getting so many weird and high-pressure sales calls that I keep an eye out for any unusual charges.

This month my phone bill had $49.99 added onto it. There was a fee to a firm called "Online Green Pages."

I called the dispute number and someone, in customer service with Online Green Pages, said that my firm had approved the charge. Right, like I need marketing help from such a firm. I have outstanding SEO as is at Google, Bing and Yahoo.

I recall this firm calling repeatedly in the past and not being willing to take "no" for an answer. I told this guy, who was handling my dispute, that fact of life. And he told me that it was not me but another person, my daughter, who had signed me up for the service while I was away on vacation.

I was unrelenting in my griping until the guy agreed to remove the charge. End of story. But, when my daughter came by the house today, I asked her about this so-called commitment that she had made on my behalf.  She said:

1. She could barely understand the Online Green Pages representative on the other end of the line, poor English

2. She told them, over and over, that she could not make business decisions for the firm

3. She told them to call back in three weeks, when her dad was home

4. They told her that she was, in their humble view, able to make business decisions for the firm

5. They would not take "no" for an answer, no matter what she said

6. She unequivocally did not agree to this charge, but they, obviously, put the charge on my bill anyway. 

So, word of advice, if you get a call from the Online Green Pages, be very careful and wary. And, no matter how strongly you resist their sales pitch, make doubly-sure that you check your phone bill the next time it comes in the mail or online. Online Green Pages just might have signed you up for their service despite your best protestations. And, by the way, as of the time I am writing this, the firm has an F rating with the Better Business Bureau.

Steven L. Smith

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Comment balloon 10 commentsSteven L. Smith • January 27 2011 07:20PM

Comments

Howdy and evening to you Steve

Steve, they sure best not call me and not want to take no, I'll go out back with my phone and the fool on the other end sure won't be able to hear for some time.

Have a good one
Dale in New Hampshire

Posted by Dale Baker, New Hampshire Relocation Real Estate Information (Baker Energy Audits and Commercial Properties Inspections) almost 8 years ago

Like I have always said, no matter what the context, if it says "green," all it means is mo' money!

Which is why they call it green...

Posted by Jay Markanich, Home Inspector - servicing all Northern Virginia (Jay Markanich Real Estate Inspections, LLC) almost 8 years ago

You must be back from vacation, I was getting used to regular bright colourfull photos from Mexico. The deep cold has eased up around here and we're starting to see longer days, but no colour.

Posted by Robert Butler, Montreal Home Inspector | Aspect Inspection (Aspect Inspection) almost 8 years ago

Steve, that is scary, I hope you report them to someone! And not just us, LOL...

Posted by Andrea Swiedler, Realtor, Southern Litchfield County CT (Berkshire Hathaway HomeServices New England Properties) almost 8 years ago

Steven - It mayu be useful, in future situations, for your daughter to hang up on the caller very quickly and not provide personal information such as her name.

Posted by FN LN almost 8 years ago

Steven,

HOW AWFUL! There are scams everywhere!

Hope you get it all straightened out. You have to be so careful.

The only time our home phone rings is when a telemarketer calls!

Posted by Michele Miller ~ REALTOR®, LMC, HSE, CHS, SRES, CMRS, 'Helping You Make the Best Move" (ERA Key Realty~Worcester County Realty Group) almost 8 years ago

Steve,

That sucks, you just want to reach through the phone and grab something ; )

Posted by Donald Hester, NCW Home Inspections, LLC (NCW Home Inspections, LLC) almost 8 years ago

Hi Steve, What happened to making an honest buck? Seems like there's more of these bozos popping up everyday. jay

Posted by Jay Lloyd, Allpro Home Inspection (Cape Coral Florida) almost 8 years ago

I wrote once about some online yellow pages and their way of signing people up and got tons of comments and complaints.  It sorta grew legs and walked.  After several months of this I got a letter from an attorney saying I was going to be sued if I didn't take the page down.  I was hurting a legitimate business was the complaint.  I got that blog down in record time. 

Posted by Barbara S. Duncan, GRI, e-PRO, Executive Broker, Searcy AR (RE/MAX Advantage) almost 8 years ago

Barbara,

It was probably more a bluff than anything else but, on your tip, I went back through this and made sure that it was less rant and one hundred percent fact. This is all fact, no grounds for legal action.

Posted by Steven L. Smith, Bellingham WA Home Inspector (King of the House Home Inspection, Inc.) almost 8 years ago

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