I have been looking at my Qwest phone bill closely the last few months. I have simply been getting so many weird and high-pressure sales calls that I keep an eye out for any unusual charges.
This month my phone bill had $49.99 added onto it. There was a fee to a firm called "Online Green Pages."
I called the dispute number and someone, in customer service with Online Green Pages, said that my firm had approved the charge. Right, like I need marketing help from such a firm. I have outstanding SEO as is at Google, Bing and Yahoo.
I recall this firm calling repeatedly in the past and not being willing to take "no" for an answer. I told this guy, who was handling my dispute, that fact of life. And he told me that it was not me but another person, my daughter, who had signed me up for the service while I was away on vacation.
I was unrelenting in my griping until the guy agreed to remove the charge. End of story. But, when my daughter came by the house today, I asked her about this so-called commitment that she had made on my behalf. She said:
1. She could barely understand the Online Green Pages representative on the other end of the line, poor English
2. She told them, over and over, that she could not make business decisions for the firm
3. She told them to call back in three weeks, when her dad was home
4. They told her that she was, in their humble view, able to make business decisions for the firm
5. They would not take "no" for an answer, no matter what she said
6. She unequivocally did not agree to this charge, but they, obviously, put the charge on my bill anyway.
So, word of advice, if you get a call from the Online Green Pages, be very careful and wary. And, no matter how strongly you resist their sales pitch, make doubly-sure that you check your phone bill the next time it comes in the mail or online. Online Green Pages just might have signed you up for their service despite your best protestations. And, by the way, as of the time I am writing this, the firm has an F rating with the Better Business Bureau.